Where’s the Beef in Web Self-Service? Are you measuring what is important? December 8, 2014 by Scott BroetzmannRead moreWhere’s the Beef in Web Self-Service? Are you measuring what is important?
ConsumerReports.org: Use tech to your advantage when seeking customer support October 20, 2014 by Scott BroetzmannRead moreConsumerReports.org: Use tech to your advantage when seeking customer support