One size doesn’t fit all. Our methodological rigor and best practices are honed from collaborating with clients from every industry over 40 years on hundreds of surveys. We use a variety of VOC listening posts, including web and mobile surveys, telephone interviews, direct mailers, face-to-face interviews and panels.
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Using sophisticated predictive modeling tools, CCMC’s key driver modeling takes the guesswork out of how to move the customer experience needle. We’ll tell you what matters most and, more importantly, what the payoff is for specific improvements to the customer experience.
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Good intentions and conventional wisdom don’t go very far in the boardroom. Coupling company-specific survey results with your financial data and our key driver analysis, we’ll help you create a credible business case for changes to improve the customer experience.
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To win hearts and minds and influence actions, you need a compelling story about the customer experience. Blending good science, four decades of cross-industry expertise, and innovative change management techniques, we’ll help you engage key stakeholders and compel the right actions.
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