Designed for customer experience professionals and anyone interested in the customer experience, here in CCMC’s Connect the Dots blog, you will find our latest insights, inspiration and ideas about the Voice of the Customer, customer experience research and surveys, customer-centered strategic planning, best customer care management and consulting practices and more.
Thought leaders in the CX field, CCMC principals are sought after speakers, challenging participants to apply what they see and hear to their day-to-day responsibilities for delivering a better customer experience, and their authorship is among the most highly regarded in the field.
Here you can search for CCMC white papers, case studies and articles by CCMC executives as well as press about CCMC’s thought leadership and research.
CCMC’s Customer Rage Study is an independent analysis of the state of corporate complaint handling in America. The Customer Rage Study offers a clear comparison of customer satisfaction with corporate customer care efforts across decades.
