Five Trusty Tips to Score Better Customer Service on Fox News July 26, 2012 by Scott BroetzmannRead moreFive Trusty Tips to Score Better Customer Service on Fox News
YOUR MONEY – Complaining the right way July 11, 2012 by Scott BroetzmannRead moreYOUR MONEY – Complaining the right way
Customer Rage by Marc Grainer and David Beinhacker May 18, 2012 by Scott BroetzmannRead moreCustomer Rage by Marc Grainer and David Beinhacker
10 Things Customer-Service Reps Won’t Tell You January 19, 2012 by Scott BroetzmannRead more10 Things Customer-Service Reps Won’t Tell You
Keynote Presentation To The International Customer Service Association October 14, 2010 by Scott BroetzmannRead moreKeynote Presentation To The International Customer Service Association