ConsumerReports.org: Use tech to your advantage when seeking customer support October 20, 2014 by Scott BroetzmannRead moreConsumerReports.org: Use tech to your advantage when seeking customer support
Article: Beyond CRM: Managing the Customer Experience September 25, 2014 by Scott BroetzmannRead moreArticle: Beyond CRM: Managing the Customer Experience
Press Release: Scott M Broetzmann appointed to Arizona State University Center for Services Leadership July 8, 2014 by Scott BroetzmannRead morePress Release: Scott M Broetzmann appointed to Arizona State University Center for Services Leadership
Article: How supply chain traceability relates to consumer affairs and the bottom line May 20, 2014 by Scott BroetzmannRead moreArticle: How supply chain traceability relates to consumer affairs and the bottom line
Article: 5 Common Service Actions That Drive Your Customers Nuts May 9, 2014 by Scott BroetzmannRead moreArticle: 5 Common Service Actions That Drive Your Customers Nuts