Marketplace.org Podcast: What makes you happy when your call is put on hold? May 1, 2013 by Scott BroetzmannRead moreMarketplace.org Podcast: What makes you happy when your call is put on hold?
Why the Customer Care Revolution Failed SO FAR: A Roadmap to Ultimate Victory Part 2 September 28, 2010 by Scott BroetzmannRead moreWhy the Customer Care Revolution Failed SO FAR: A Roadmap to Ultimate Victory Part 2