- Feb 14 2018
Creating Customer Delight
By John Goodman
Find out from customer experience leader John Goodman how to delight your customers. It will only take three minutes and the answer(s) is simpler than you think.
A 1970s trailblazer in CX, John turned industry thinking on its head with his groundbreaking research. Author of definitive CX books and more, John is now known worldwide as a leading expert on win-win customer care.