CCMC's Blog

Creating Customer Delight

  • Creating Customer Delight

    Creating Customer Delight

    By John Goodman

    Find out from customer experience leader John Goodman how to delight your customers.  It will only take three minutes and the answer(s) is simpler than you think.

    Listen here

    Vice Chairman 
    A 1970s trailblazer in CX, John turned industry thinking on its head with his groundbreaking research.  Author of definitive CX books and more, John is now known worldwide as a leading expert on win-win customer care.

    Leave a comment

    Required fields are marked *