- Jul 26 2017
Quantifying Service Impact in Multiple CountriesPerhaps not surprisingly, consumers with problems appear to behave the same around the world, so shows collaborative research done by Customer Care Measurement and Consulting, Tigo, the Millicom Bolivian Cellular Company, and LearningIt in Tokyo, which together studied consumer behavior in three countries, Japan, Bolivia and the US. Learn more about the research findings, their implications and key strategies to enhance corporate profits in Quantifying Service Impact in Multiple Countries and its one-page summary.
A 1970s trailblazer in CX, John turned industry thinking on its head with his groundbreaking research. Author of definitive CX books and more, John is now known worldwide as a leading expert on win-win customer care.