- May 11 2011
Lies, Damn Lies, & Customer Loyalty Surveys
Getting the best ROI for customer loyalty surveys is a matter of creating a culture that’s performance-inspired rather than score-centric. Scott M. Broetzmann considers these and other issues in the Spring issue of Modern DC Business Magazine.
Latest posts by Scott Broetzmann (see all)
- Customer Care Measurement & Consulting has partnered with Medallia - July 17, 2018
- TRANSFORMING LISTENING INTO ACTION: Fortifying VOC Programs - February 14, 2018
- Feeling like the Grinch? ‘Customer rage’ is real - January 2, 2018