- May 18 2012
Customer Rage by Marc Grainer and David Beinhacker
Are companies any better at handling customer complaints than they were 35 years ago? A 2011 study indicates that no, they are definitely not.
Marc Grainer and David Beinhacker reflect on why companies are worse at complaint handling today than they were 35 years ago.
Read the full article on ModernDCBusiness.com (opens in new tab).
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