- Dec 30 2014
Consumer Reports: How to survive do-it-yourself customer service
CCMC research was recently quoted in an article published on the Pittsburgh Post-Gazette website.
…disgruntled complainants are almost three times more likely to express their unhappiness to others than those who have a good experience. Each dissatisfied customer spreads the word to about 28 people.
Click here to download a PDF of the article entitled How to survive do-it-yourself customer service. (PDF, 155Kb).
Read the full article on the Pittsburgh Post-Gazette.
This article and many more are available to download on our Thought Leadership pages.
Latest posts by Scott Broetzmann (see all)
- Customer Care Measurement & Consulting has partnered with Medallia - July 17, 2018
- TRANSFORMING LISTENING INTO ACTION: Fortifying VOC Programs - February 14, 2018
- Feeling like the Grinch? ‘Customer rage’ is real - January 2, 2018