- Nov 08 2010
CBS News ‘Call Centers: Putting Customer Service On Hold’
As Consumer Rage Builds, Some Companies Try to Prove “Your Call is Very Important to Us”. Martha Teichner from CBS News sat down with Scott Broetzmann to learn more about Customer Rage.
President & CEO, CoFounder
Scott Broetzmann has over thirty years’ experience in advising companies on how to invest limited customer experience dollars wisely to ensure happy customers and investment return.