- Nov 08 2010
CBS News ‘Call Centers: Putting Customer Service On Hold’
As Consumer Rage Builds, Some Companies Try to Prove “Your Call is Very Important to Us”. Martha Teichner from CBS News sat down with Scott Broetzmann to learn more about Customer Rage.
Latest posts by Scott Broetzmann (see all)
- Customer Care Measurement & Consulting has partnered with Medallia - July 17, 2018
- TRANSFORMING LISTENING INTO ACTION: Fortifying VOC Programs - February 14, 2018
- Feeling like the Grinch? ‘Customer rage’ is real - January 2, 2018