Boston Globe article: Dispatches from customer service hell

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Referencing the recent publications of the 2015 Customer Rage Study, Elizabeth Gehrman of the Boston Globe writes about her experiences of consumer rage.

Turns out I’m not the only one getting annoyed. According to the aptly named 2015 Customer Rage Survey, released this month, more than half of American households had a problem with a product or service in the past year, up from less than a third in 1976, when the survey was first conducted.

Read the full article on The Boston Globe website (opens in a new tab).

This article and many more are available to download on our Thought Leadership pages.

Visit our landing page for more information on the 2015 Customer Rage Study.

Scott Broetzmann

President & CEO, CoFounder
Scott Broetzmann has over thirty years’ experience in advising companies on how to invest limited customer experience dollars wisely to ensure happy customers and investment return.