Turns out I’m not the only one getting annoyed. According to the aptly named 2015 Customer Rage Survey, released this month, more than half of American households had a problem with a product or service in the past year, up from less than a third in 1976, when the survey was first conducted.
Read the full article on The Boston Globe website (opens in a new tab).
This article and many more are available to download on our Thought Leadership pages.
Visit our landing page for more information on the 2015 Customer Rage Study.
President & CEO, CoFounder
Scott Broetzmann has over thirty years’ experience in advising companies on how to invest limited customer experience dollars wisely to ensure happy customers and investment return.