The 22nd Service Quality Conference sponsored by ASQ will be held Monday, Oct. 7 – Tuesday, Oct. 8, 2013, at the Planet Hollywood Resort, Las Vegas.
This year’s theme is “Seizing the Competitive Advantage With Service Quality.” The conference provides how-tos, step-by-step advice, the latest in service delivery methods and networking opportunities. Topics will help organizations improve customer service, reduce costs and build customer loyalty and satisfaction.
John Goodman, Vice Chairman, Customer Care Measurement & Consulting will be hosting a high impact session, focusing on using data to enhance loyalty and service ROI.
ASQ is a global community of people dedicated to quality who share the ideas and tools that make our world work better. With millions of individual and organizational members of the community in 150 countries, ASQ has the reputation and reach to bring together the diverse quality champions who are transforming the world’s corporations, organizations and communities to meet tomorrow’s critical challenges. ASQ is headquartered in Milwaukee, Wis., with national service centers in China, India, Mexico and a regional service center in the United Arab Emirates. Learn more about ASQ’s members, mission, technologies and training at http://www.asq.org.
President & CEO, CoFounder
Scott Broetzmann has over thirty years’ experience in advising companies on how to invest limited customer experience dollars wisely to ensure happy customers and investment return.