- Apr 25 2014
Article: Moving Your Organization Toward Customer Experience 3.0
By published by SOCAP International, John Goodman and David Beinhacker from CCMC have an article in the Spring 2014 issue of the digital CRM magazine entitled Moving Your Organization Toward Customer Experience 3.0.
Once you have the economic imperative and technology in place, what could possibly be a barrier to success? The answer is peopleClick here to view the digital edition of the article (opens in a new window).
President & CEO, CoFounder
Scott Broetzmann has over thirty years’ experience in advising companies on how to invest limited customer experience dollars wisely to ensure happy customers and investment return.