John Goodman has had an article published recently on customerservicemanager.com – eMagazine for Customer Service Professionals.
Based on ASQ’s Global State of Quality Research: Discoveries 2013, Customer Service Managers can enhance the pay-off of corporate quality initiatives by providing Voice of the Customer, revenue and word of mouth impact estimates and proactive customer education services.
Click here to read the article online entitled 6 Ways to Link Quality Improvement to Customer Service.
Click here to download a PDF of the article.
President & CEO, CoFounder
Scott Broetzmann has over thirty years’ experience in advising companies on how to invest limited customer experience dollars wisely to ensure happy customers and investment return.