John Goodman has an article published on the Salesforce Blog about annoying service actions.
We all know exactly the types of customer service interactions that raise our blood pressure. Five of the most prevalent points of pain that surface in CCMC’s bi-annual National Rage Studies are practices common in many service systems.
John describes five actions that “overtly pour gasoline on the dissatisfaction fire“.
Download a PDf of the article entitled 5-Common-Service Actions-That-Drive-Your-Customers-Nuts-April2014.
This article and many more are available on our Thought Leadership pages.
Read the article on the Salesforce Blog website. (opens in a new window).
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Scott Broetzmann has over thirty years’ experience in advising companies on how to invest limited customer experience dollars wisely to ensure happy customers and investment return.