Are consumers too whiny? A new article in Consumer Reports Magazine

Consumer Reports Magazine examines the state of customer service today and solicits input from Scott Broetzmann on the question: Are consumers too whiny?

Read the full article on the Consumer Reports website.

This PDF, together with a range of published articles, are available to download on our News page.

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Scott Broetzmann

President & CEO, CoFounder at Customer Care Measurement & Consulting

Scott Broetzmann has over thirty years’ experience in advising companies on how to invest limited customer experience dollars wisely to ensure happy customers and investment return.