- Jun 14 2011
Are consumers too whiny? A new article in Consumer Reports Magazine
Consumer Reports Magazine examines the state of customer service today and solicits input from Scott Broetzmann on the question: Are consumers too whiny?
This PDF, together with a range of published articles, are available to download on our News page.
President & CEO, CoFounder
Scott Broetzmann has over thirty years’ experience in advising companies on how to invest limited customer experience dollars wisely to ensure happy customers and investment return.