A Little Respect: American Consumers Are Really Mad But They’re Not Asking for Much

• Standard

Marc Grainer shares his insights about the 2011 National Customer Rage Survey in an interview with the W.P. Carey School of Business at Arizona State University.

What are customers so mad about? More than anything, they’re mad about the time that these problems cost them.

Click to read the full interview on the knowwpc website.

Scott Broetzmann

President & CEO, CoFounder
Scott Broetzmann has over thirty years’ experience in advising companies on how to invest limited customer experience dollars wisely to ensure happy customers and investment return.