- Jan 28 2013
43 days in our lifetime waiting on hold
John Goodman, Vice Chairman of CCMC, reacts to a just-released study which estimates that we spend an average of 43 days in our lifetime waiting on hold when calling for customer service.
Click here to read the article in full on the Wall Street Journal, MarketWatch website.
President & CEO, CoFounder
Scott Broetzmann has over thirty years’ experience in advising companies on how to invest limited customer experience dollars wisely to ensure happy customers and investment return.