2011 National Customer Rage Survey is scheduled to be released today

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The 2011 National Customer Rage Survey is scheduled to be released today. CCMC, in collaboration with Arizona State University’s Center For Services Leadership, will share key findings from the survey at the Center For Services Leadership Symposium in Phoenix, Arizona. The 2011 study also includes a detailed look at the impact of Web 2.0 in complaint handling and the impact of Web 2.0 on buying intentions.

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Scott Broetzmann

President & CEO, CoFounder at Customer Care Measurement & Consulting

Scott Broetzmann has over thirty years’ experience in advising companies on how to invest limited customer experience dollars wisely to ensure happy customers and investment return.

Latest posts by Scott Broetzmann (see all)

• Customer Care Measurement & Consulting has partnered with Medallia - July 17, 2018
• TRANSFORMING LISTENING INTO ACTION: Fortifying VOC Programs - February 14, 2018
• Feeling like the Grinch? ‘Customer rage’ is real - January 2, 2018