The 2011 National Customer Rage Survey is scheduled to be released today. CCMC, in collaboration with Arizona State University’s Center For Services Leadership, will share key findings from the survey at the Center For Services Leadership Symposium in Phoenix, Arizona. The 2011 study also includes a detailed look at the impact of Web 2.0 in complaint handling and the impact of Web 2.0 on buying intentions.
President & CEO, CoFounder
Scott Broetzmann has over thirty years’ experience in advising companies on how to invest limited customer experience dollars wisely to ensure happy customers and investment return.