Scott M. Broetzmann talks with JEN WIECZNER from SmartMoney about the often conflicting realities faced by customer service reps trying to meet company requirements and satisfy the consumers they serve.
Read the SmartMoney article “10 Things Customer-Service Reps Won’t Tell You in” (opens in a new window).
Read this and other articles and documents on our ‘In The News‘ page.
President & CEO, CoFounder
Scott Broetzmann has over thirty years’ experience in advising companies on how to invest limited customer experience dollars wisely to ensure happy customers and investment return.