10 Things Customer-Service Reps Won’t Tell You

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Scott M. Broetzmann talks with JEN WIECZNER from SmartMoney about the often conflicting realities faced by customer service reps trying to meet company requirements and satisfy the consumers they serve.

Read the SmartMoney article “10 Things Customer-Service Reps Won’t Tell You in” (opens in a new window).

Download a prepared PDF of the article.

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Scott Broetzmann

President & CEO, CoFounder
Scott Broetzmann has over thirty years’ experience in advising companies on how to invest limited customer experience dollars wisely to ensure happy customers and investment return.