John Goodman is referenced in a recent article by ConsumerReports.org written for the Boston Globe.
But self-service shouldn’t mean no service. Try canceling an online order immediately after pressing “submit.” Chances are you can’t. Or try tracking down live help if an eBay transaction goes sour.
Click here to download a PDF of the article entitled Use tech to your advantage when seeking customer support.
Read the full article online on The Boston Globe website.
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President & CEO, CoFounder
Scott Broetzmann has over thirty years’ experience in advising companies on how to invest limited customer experience dollars wisely to ensure happy customers and investment return.