- Sep 24 2014
Article: How to Create A Proactive Customer Experience
John Goodman presents a series of compelling essays on the customer experience.
In this selection, John opines on the imperative of placing a premium on proactively delivering extraordinary customer experiences.
Download a PDF of the article entitled How to Create A Proactive Customer Experience
This article and many more are available to download on our Thought Leadership pages.
Latest posts by Scott Broetzmann (see all)
- Customer Care Measurement & Consulting has partnered with Medallia - July 17, 2018
- TRANSFORMING LISTENING INTO ACTION: Fortifying VOC Programs - February 14, 2018
- Feeling like the Grinch? ‘Customer rage’ is real - January 2, 2018