- Sep 24 2014
Article: How to Create A Proactive Customer Experience
John Goodman presents a series of compelling essays on the customer experience.
In this selection, John opines on the imperative of placing a premium on proactively delivering extraordinary customer experiences.
Download a PDF of the article entitled How to Create A Proactive Customer Experience
This article and many more are available to download on our Thought Leadership pages.
President & CEO, CoFounder
Scott Broetzmann has over thirty years’ experience in advising companies on how to invest limited customer experience dollars wisely to ensure happy customers and investment return.