Article: How Technology Contributes to Customer Experience

In a recent article by John Goodman on baselinemag.com, John explains how…

By being proactive, a company can dazzle its customers with great service. The biggest payoffs often come from providing information and setting expectations.

Click here to download a PDF of the article entitled How Technology Contributes to Customer Experience. (PDF, 141Kb)

This article and many more are available on our Thought Leadership pages.

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Scott Broetzmann

President & CEO, CoFounder at Customer Care Measurement & Consulting

Scott Broetzmann has over thirty years’ experience in advising companies on how to invest limited customer experience dollars wisely to ensure happy customers and investment return.