In a recent article by John Goodman on baselinemag.com, John explains how…
By being proactive, a company can dazzle its customers with great service. The biggest payoffs often come from providing information and setting expectations.
Click here to download a PDF of the article entitled How Technology Contributes to Customer Experience. (PDF, 141Kb)
This article and many more are available on our Thought Leadership pages.
President & CEO, CoFounder
Scott Broetzmann has over thirty years’ experience in advising companies on how to invest limited customer experience dollars wisely to ensure happy customers and investment return.