- Nov 06 2016
Article: Are Your Employees Empowered to Improve Customer Loyalty?
“We can only solve problems we know about,” said John Goodman, vice chairman of Customer Care Measurement and Consulting, who presented “Turning Problems into Customer Loyalty” at the annual National Association of Convenience Stores (NACS) conference on October 19, 2016 in Atlanta, GA. Read more about John’s NACS presentation on the importance of empowering employees to handle the most common complaints they encounter.
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President & CEO, CoFounder
Scott Broetzmann has over thirty years’ experience in advising companies on how to invest limited customer experience dollars wisely to ensure happy customers and investment return.