- Sep 23 2014
Article: 5 Common Service Actions That Drive Your Customers Nuts
John Goodman presents a series of compelling essays on the customer experience.
In this essay, John shines a light on how many companies implement policies and practices that have the unintended consequence of “driving their customers nuts!”
Download a PDF of this title entitled 5 Common Service Actions That Drive Your Customers Nuts.
This article and many more are available to download on our Thought Leadership pages.
President & CEO, CoFounder
Scott Broetzmann has over thirty years’ experience in advising companies on how to invest limited customer experience dollars wisely to ensure happy customers and investment return.