- Aug 28 2018
Most Companies Impede A Can-Do, Empowered Front Line
Has your business struggled with its customer experience? How empowered is your workforce? Do you know what authentic empowerment is, its value, how to empower your employees to provide more seamless and empathetic customer experiences that will also enhance your bottom line, and how to fix what might be in your way? If not, learn more from John Goodman’s recent LinkedIn post.
John will also be offering a free on hour webinar entitled Authentic Empowerment on September 13, 2018 at 11:00 AM, through Customer Service Institute of America.
Register here to participate!
A 1970s trailblazer in CX, John turned industry thinking on its head with his groundbreaking research. Author of definitive CX books and more, John is now known worldwide as a leading expert on win-win customer care.