John’s latest book, Customer Experience 3.0, describes in detail what he means by customer experience 3.0, provides a customer experience framework and a step-by-step roadmap to delivery of the 3.0 customer experience.
In this one minute video, John shares why
Customer Experience 3.0 will benefit your business.
President & CEO, CoFounder
Scott Broetzmann has over thirty years’ experience in advising companies on how to invest limited customer experience dollars wisely to ensure happy customers and investment return.