John Goodman talks with the Editor of Contact Center Pipeline

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John Goodman talks with the Editor of Contact Center Pipeline about his work, his new role at CCMC, and his second book.

Click to download the PDF of the Q&A with John Goodman and Contact Center Pipeline.

This PDF and many more are available to download from our ‘In the News‘ page.

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Scott Broetzmann

President & CEO, CoFounder at Customer Care Measurement & Consulting

Scott Broetzmann has over thirty years’ experience in advising companies on how to invest limited customer experience dollars wisely to ensure happy customers and investment return.

Latest posts by Scott Broetzmann (see all)

• Customer Care Measurement & Consulting has partnered with Medallia - July 17, 2018
• TRANSFORMING LISTENING INTO ACTION: Fortifying VOC Programs - February 14, 2018
• Feeling like the Grinch? ‘Customer rage’ is real - January 2, 2018