
Bad News Does NOT Get Better With Age – Transparency & Customer Onboarding Are Critical, And All Too Often Poorly Performed
More than ever, with the added stress and uncertainty of a global pandemic, customers really, really do not like unpleasant surprises. Stuck at home, they are more carefully exploring products and services, especially on social and review websites, and … Read more about Bad News Does NOT Get Better With Age – Transparency & Customer Onboarding Are Critical, And All Too Often Poorly Performed