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- Oct 09 2018
Equipping Your Front-Line to Deliver a Can-Do Customer Experience 3.0
Last month, John Goodman presented on Authentic Empowerment: Equipping Your Front-Line to Deliver a Can-Do Customer Experience 3.0 at Customer Service Institute of America. The video recording of the presentation is now available for you, and is especially important […]
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- Aug 28 2018
Most Companies Impede A Can-Do, Empowered Front Line
Has your business struggled with its customer experience? How empowered is your workforce? Do you know what authentic empowerment is, its value, how to empower your employees to provide more seamless and empathetic customer experiences that will also enhance your […]
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- Apr 23 2018
Getting Customers To Understand Their Contract: What Zuckerberg Should Have Said
We know customers don’t read their contracts. And, we know that companies that make customers aware of unpopular contract provisions retain customers. So, how can businesses get the word out? Read John Goodman’s strategies to help make your customers aware […]
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- Feb 14 2018
Creating Customer Delight
By John Goodman Find out from customer experience leader John Goodman how to delight your customers. It will only take three minutes and the answer(s) is simpler than you think. Listen here John GoodmanVice Chairman A 1970s trailblazer in CX, […]
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- Dec 12 2017
Better Service as a Differentiator
By Mark Gibson Using several charts from John Goodman’s book Customer Experience 3.0, Mark Gibson’s Better Service As A Differentiator offers community bankers suggestions on how to ensure exceptional customer service. Mr. Gibson also notes that John’s books offers valuable advice for any […]
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