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- Jul 17 2018
Customer Care Measurement & Consulting has partnered with Medallia
Customer Care Measurement & Consulting has partnered with Medallia, a leading customer experience software firm, to fortify its mission of ensuring companies receive substantial return on their customer experience investments. CCMC’s deep strategy and consulting experience, combined with Medallia’s industry-leading […]
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- Apr 24 2018
So When Is No News NOT Good News?
With increasing focus on the customer experience, one might think customers would be more satisfied than ever, but this is simply not the case. Problems are on the rise, negative WOM is increasing, and nearly 25% of customers fail to […]
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- Apr 23 2018
Getting Customers To Understand Their Contract: What Zuckerberg Should Have Said
We know customers don’t read their contracts. And, we know that companies that make customers aware of unpopular contract provisions retain customers. So, how can businesses get the word out? Read John Goodman’s strategies to help make your customers aware […]
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- Feb 14 2018
Creating Customer Delight
By John Goodman Find out from customer experience leader John Goodman how to delight your customers. It will only take three minutes and the answer(s) is simpler than you think. Listen here
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- Feb 14 2018
TRANSFORMING LISTENING INTO ACTION: Fortifying VOC Programs
By Lisa Loftis For the first time in several years, marketing budgets have declined. As a result, marketers are focusing even more on retaining current customers, and they have placed a high priority on their VOC initiatives. Given that the 2017 Rage Study […]
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