Customer Care Measurement & Consulting (CCMC)

CCMC's Blog

Article: 6 Ways to Link Quality Improvement to Customer Service

You are here: Home / News / Article: 6 Ways to Link Quality Improvement to Customer Service
by

graph-progressJohn Goodman has had an article published recently on customerservicemanager.com – eMagazine for Customer Service Professionals.

Based on ASQ’s Global State of Quality Research: Discoveries 2013, Customer Service Managers can enhance the pay-off of corporate quality initiatives by providing Voice of the Customer, revenue and word of mouth impact estimates and proactive customer education services.

Click here to download a PDF of the article.

Category: ,

About Scott Broetzmann

President & CEO, CoFounder
Scott Broetzmann has over thirty years’ experience in advising companies on how to invest limited customer experience dollars wisely to ensure happy customers and investment return.