Why Choose CCMC?

Uncovering actionable insights.
Facilitating right actions.

Why Choose CCMC?

With more than 125 years of combined customer experience know-how, CCMC principals have unrivaled industry-specific and cross-industry expertise that ensures you benefit from their knowledge of your sector opportunities and challenges AND from bright ideas and best practices across the marketplace.


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Deep expertise.
Unique know-how.

Authentic expertise acquired through 125 years of combined customer experience consulting lends a rich, practical cross-industry perspective that goes beyond numbers.
Watch more about CCMC's 'secret sauce'.

Fostering breakthrough
insights that move the needle

To stay #1, you have to act with bravado. CCMC clients act with confidence. 95% of CCMC clients are using CCMC's recommendations to take actions to improve the customer experience and stay ahead of the competition.
Watch What it takes to be #1.

A trusted advisor keeping
company with the best

We value the privilege of enduring business partnerships we've built with blue chip companies that thrive on excellence.
Watch client reflections on the essence of a trusted advisor relationship.
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Unlocking a visionary
point of view

We're re-writing the book on the customer experience and helping shape the marketplace dialogue on the keys to a better customer experience ROI.

CCMC's client satisfaction mantra:
success is never final

95% of CCMC clients would recommend CCMC – but there’s always room for improvement. We’ll keep trying – it's part of our DNA.
See why 95% of clients would recommend CCMC.