About CCMC

Helping marketplace leaders achieve their customer experience aspirations

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Customer Care Measurement & Consulting has partnered with Medallia, a leading customer experience software firm, to fortify its mission of ensuring companies receive substantial return on their customer experience investments. CCMC’s deep strategy and consulting experience, combined with Medallia’s industry-leading technology software, will offer clients an outstanding opportunity to become the best in class in customer experience.

With more than 125 years of combined customer experience know-how, CCMC principals bring unrivalled industry-specific and cross-industry expertise that ensures clients receive the best in customer experience strategy and action planning. Coupling CCMC’s extensive action planning know-how and personal touch consulting services with Medallia’s real-time customer feedback solution will give any organization all the data and operationalizing assistance it may need to empower every employee to deliver an extraordinary customer experience.