Scott M. Broetzmann

President & CEO,
Co-Founder

Over the past 35 years, Scott has been empowering marketplace leaders from all industries to deliver a more profitable customer experience by helping them leverage good science.

Marc
Grainer

Chairman,
Co-Founder

Pioneer. Innovator. Influencer. Three words that convey the authentic and continuing impact of Marc’s body of work.

His legacy is firmly rooted in nearly four decades of service to some 500 companies around the world.

David Beinhacker

Chief Research Officer, Partner

David’s methodological prowess, coupled with a passion for innovative analytics, is helping leading companies get the most from their investment in listening to the voice of the customer.

John A. Goodman

Vice
Chairman

A customer experience researcher, innovator, and entrepreneur – John is one of the original trailblazers of the customer experience industry.

Katherine M.
Drom

Director of Research Services

Katie oversees CCMC’s day-to-day measurement operations and has had the opportunity to work with clients in a variety of industries across the globe.

Ilke
Prawitz

Senior Research
Analyst

With more than twenty years’ experience under her belt, Ilke prioritizes transparency, inclusion, and empathy as she consults with her clients.

A gifted problem solver, Ilke sees patterns where others see clutter and offers actionable insights for strategic decision-making.

Mat
SNYder

Research
Analyst

Mat brings a passion for numbers and data to his work at CCMC.

He brings tremendous talent to seeing the story behind the numbers and deeply enjoys the inquiry.