Principals & Key Staff

Where marketplace leaders turn for customer experience wisdom

Principals & Key Staff

Scott M. Broetzmann

President & CEO, Co-Founder

Over the past 30 years, Scott has been empowering marketplace leaders from all industries to deliver a more profitable customer experience by helping them leverage good science. Read More about Scott

Marc Grainer

Chairman, Co-Founder

Pioneer. Innovator. Influencer. Three words that convey the authentic and continuing impact of Marc’s body of work. His legacy is firmly rooted in nearly four decades of service to some 500 companies around the world. Read More about Marc

David Beinhacker

Chief Research Officer, Partner

David's methodological prowess coupled with a passion for innovative analytics is helping leading companies get the most from their investment in listening to the voice of the customer.Read More about David

John A. Goodman

Vice Chairman

A customer experience researcher, innovator, and entrepreneur - John is one of the original trailblazers of the customer experience industry. Read More about John

Katherine M. Drom

Director of Research Services

Katie oversees CCMC's day-to-day measurement operations and has had the opportunity to work with clients in a variety of industries across the globe. Read More about Katie