Case Studies

Facts don’t matter without a story.
What’s your customer experience narrative?

Client Case Studies

Our clients are customer experience leaders, dedicated to continuous improvements in their customer experience.  See for yourself how they are setting the pace in the marketplace.

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Health Care Supplier

The Science Behind Customer Satisfaction: HOW FOCUSING ON THE CUSTOMER EXPERIENCE TRANSLATES INTO BOTTOM-LINE RESULTS

A prominent Fortune 100 medical product supplier with annual sales exceeding $1 billion and over 1,500 employees.

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Utility Company

A Voice of the Customer (VOC) Sea Change: FOSTERING A CULTURE THAT VALUES & ACTS ON THE VOC

A major US utility serving nearly 1.5 million customers and earning annual revenues of approximately $250 million.

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Financial Services

How to become #1 in Satisfaction: A PLAYBOOK FOR CUSTOMER EXPERIENCE DOMINANCE

A multinational financial services company with a portfolio exceeding $7 billion.

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B2B Manufacturer

Seeing B2B in 3D: MANUFACTURING AN EASIER, VALUE-ADDED, BRAND-ENHANCING CUSTOMER EXPERIENCE

A leading B2B global manufacturer with annual sales exceeding $1.75 billion.

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