- Jan 19 2012
10 Things Customer-Service Reps Won't Tell You
Scott M. Broetzmann talks with JEN WIECZNER from SmartMoney about the often conflicting realities faced by customer service reps trying to meet company requirements and satisfy the consumers they serve.
Read the SmartMoney article “10 Things Customer-Service Reps Won’t Tell You in” (opens in a new window).
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