John’s latest book, Customer Experience 3.0, describes in detail what he means by customer experience...
Customer Care Measurement & Consulting (CCMC) – in collaboration with the Center for Services Leadership at the W.P. Carey School of Business at Arizona State University and Dialog Direct – brings you the release of key findings from the 2015 National Customer Rage Study.
Need to learn the benefits, pitfalls and best practices of the latest technologies to create a seamless customer experience that will improve your bottom line?
Customer Experience 3.0 provides a firsthand view of what works and what doesn’t.