Last month, John Goodman presented on Authentic Empowerment: Equipping Your Front-Line to Deliver...
Customer Care Measurement & Consulting (CCMC) – in collaboration with the Center for Services Leadership at the W.P. Carey School of Business at Arizona State University, Confirmit and Bernett – brings you the release of key findings from the 2017 National Customer Rage Study.
Need to learn the benefits, pitfalls and best practices of the latest technologies to create a seamless customer experience that will improve your bottom line?
Customer Experience 3.0 provides a firsthand view of what works and what doesn’t.