The Customer Care Alliance is a consortium of companies with expertise in all facets of customer care including:
- inbound and outbound call management
- retail complaint handling
- multichannel customer care operations
- customer care technologies
- customer satisfaction and loyalty measurement
- customer care training
- dispute resolution
CCA is dedicated to fostering customer care innovation and best practices that increase customer satisfaction and loyalty and show a positive return on investment.
The Alliance sponsors national research studies, cross industry and industry-specific conferences, and company-specific workshops.
Visit the Customer Care Alliance Website