Customer Care Measurement & Consulting LLC
Customer Care Measurement & Consulting - metrics and analytics for establishing priorities, compelling action and increasing customer loyalty
…Once upon a time, there was a CEO who wanted to make sure her customers bought more from her company than from any other company. She wanted her customers to prefer her company’s products and services more than any others in the marketplace. And she wanted to know for certain that these loyal … [Read more...]
Customer care is a double-edged sword. Done right, it can increase corporate profitability. Done wrong, it can be a sinkhole. Emily Yellin’s must-read book, Your Call Is (Not That) Important To Us, provides an investigative journalist’s compelling view of customer care in today’s marketplace. … [Read more...]
The world has changed a great deal since we founded CCMC in September, 2002. Our first choice of name was Institute For Customer Care. We quickly rebranded as Customer Care Measurement & Consulting. We started our journey with one client. We’ve since worked with close to 100. CCMC’s … [Read more...]
Whatever may be the limitations which trammel inquiry elsewhere, we believe that the great state University of Wisconsin should ever encourage that continual and fearless sifting and winnowing by which alone the truth can be found. 1894 Board Of Regents, University of … [Read more...]
