Customer Care Measurement & Consulting LLC
Customer Care Measurement & Consulting - metrics and analytics for establishing priorities, compelling action and increasing customer loyalty
Long gone are the days when a customer would call your direct line or walk into your store to resolve a problem with their service. With various new avenues available to customers requesting support – including your website, social media page, call center, and more – the process of handling … [Read more...]
Click below to start the WUWM Audio Player The audio is from an article entitled '5 Ways to Be a Better Customer - and Get the Customer Service You Want'. Read the whole article on the WUWM Milwaukee Public Radio website (opens in new window). … [Read more...]
Having strong customer relationship management is essential to a company’s branding and overall success. And, implementing a company-wide CRM model will allow your business to reach out to clients in order to create and maintain those all-important relationships with them. CRM technology … [Read more...]
John Goodman, CCMC Vice Chairman, shares his views about how to get better customer service during the holidays in an interview with the American Society For Quality. Click here to read the article on the Marketwatch website. Click here to download a PDF of the article. This article and more … [Read more...]
CUSTOMER EXPERIENCE PIONEER JOHN A. GOODMAN JOINS CUSTOMER CARE MEASUREMENT & CONSULTING (CCMC) Alexandria, VA, November 5, 2012 – Customer Care Measurement & Consulting (CCMC), a market leader in helping companies earn a better ROI by improving the customer experience, … [Read more...]
Destination CRM weighs in the new measures of customer care success and considers the results of the National Customer Rage survey in that discussion. In a new article entitled 'The New Measure of Customer Service Success'. Leonard Klie asks Why some traditional performance metrics are wrong and … [Read more...]
The Wall Street Journal's Sue Shellenbarger puts SCREAMING, SHOUTING, and VENTING in the workplace in context using results from CCMC’s 2011 Customer Rage survey. Read the article on the Wall Street Journal website. Download the PDF of the article. This article and many more are available … [Read more...]
Scott M. Broetzmann discusses tips for better customer service with Fox Business. Most companies have adopted many of the correct complaint-handling policies but have failed in the execution. Scott Broetzmann Click here to read the full article on the Fox News website. Click here to download a … [Read more...]
Scott M. Broetzmann, CCMC President & CEO, shares his insights about the “right” ways to complain with Mitch Lipka from Reuters. It isn't enough to be right to get what you want in the world of customer relations. If you have been wronged in some way - whether you bought a television that … [Read more...]
For the sixth consecutive year, CCMC will sponsor ASU’s Compete Through Services Symposium. Scott M. Broetzmann, CCMC’s President & CEO, offers his perspective on the symposium. Download the CCMC Press release on this exciting event. Visit the ASU's website for more information on the … [Read more...]
