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What is the Customer Care Alliance?

The Customer Care Alliance is a consortium of companies with expertise in all facets of customer care including:

  • inbound and outbound call management
  • retail complaint handling
  • multichannel customer care operations
  • customer care technologies
  • customer satisfaction/loyalty measurement
  • customer care training
  • dispute resolution

CCA is dedicated to fostering customer care innovation and best practices that increase customer satisfaction/loyalty and show a positive return on investment.

The Alliance sponsors national research studies, cross industry and industry-specific conferences, and company-specific workshops.

Visit the Customer Care Alliance Website and learn more. click here>

 
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