Customer Care Measurement & Consulting LLC

Customer Care Measurement & Consulting - metrics and analytics for establishing priorities, compelling action and increasing customer loyalty

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Latest Blogs Posts

Customer Rage by Marc Grainer and David Beinhacker

May 18, 2012

10 Things Customer-Service Reps Won’t Tell You

January 19, 2012

Marc Grainer shares his views on the 2011 Customer Rage Survey with the Wall Street Journal

December 6, 2011

The Customer Experience In The C-Suite: Sincerity or Lip Service?

November 24, 2011

A Little Respect: American Consumers Are Really Mad But They’re Not Asking for Much

November 18, 2011

Fox Business Interview about the 2011 National Customer Rage survey

November 17, 2011

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