Using the results of CCMC’s National Customer Rage survey, The Wall Street Journal examines the challenges front-line customer service workers face when trying to meet the needs of increasingly angry customers.
Read the Wall Street Journal PDF article.
This and other Articles are available to view and download on our CCMC ‘In The News‘ page.
You may also read Sue Shellenbarger’s blog entitled ‘Customer-Service Reps Reveal Tips to Stay Calm‘ on the Wall Street Journal website.
